If you have an emergency that requires medical, fire or police assistance please dial 911.
If you have a request for maintenance or service in a residence you rent from Hilltop Management please do the following steps and complete the :Maintenance Request Form" provided below.
Management has provided the following steps so Management can address your request in a timely manner. Service Providers respond to requests on a priority basis. Your kitchen faucet dripping is not as important as frozen water lines in cold weather.
If you have a maintenance or repair request please follow the Maintenance Procedures: 1. Call Management at 856-8881. If this is an urgent issue and cannot wait until normal operating hours 10-4, Mon.-Fri. Then you may call 850-2177. Leave a detailed message.
2. You must give your name, address, contact day and evening phone numbers and a very detailed description of the issue you are calling about. Management will have difficulty in responding to your request if you call the office and state "I have a problem, please give me a call." This type of message is insufficient and will delay your service request.
Bad description: "The toilet is broke I need a plumber". Worse: "I have a problem call me." Management cannot act on the lack of informaiton given and will be unable to respond to this type of message. Good Description: "My toilet is not flushing and backs-up when flushed." This gives sufficient information so Management can call the correct service provider. This type of issue does not require a plumber but a sewer/septic service provider. If your message is unclear it may be necessary to contact you for clarification before the request can be processed and this delays any action needed.
3. Management will call the correct service provider immediately upon receiving your complete detailed request. Management has no control over the schedules of service providers. Service providers are not always able to respond to the request on our schedules and what would be convenient for us. They will respond to calls on a priority basis.
4. Management will provide a key to the service provider to enter your residence with or without your presence. If you want to be at home during the service call, it will be your responsibility to advise Management. Management will give the service provider your contact phone number so you can set an appointment that will be convenient for both the service provider and you. These service providers have very busy schedules and may run into delays on previous service calls and may not always arrive on time. The easier we make it for them to investigate the issue the quicker they can repair it.
5. Hilltop Management does not own any of the residence's they manage. We may be required to get permission from the Owner of your residence before being able to address your issue.
Management has provided a "Maintenance Procedures & Issues Guide" for information on certain issues you may have.